What is included
- Management systems: project, CRM, inventory and productivity systems, mobile included
- Data visualisation: consolidate multiple sources into dashboards for the floor and for management
- Process automation: approvals, notifications, reconciliation and reporting run automatically
- System integration: connect existing ERP/CRM/finance systems to avoid duplicate entry
Principles
- Map the process before buying the system, no digitalisation for its own sake
- Start with something frontline staff notice within a week
- Align data definitions once, so numbers stop contradicting each other
- Deliver source code and deployment documentation; no black boxes